Devart Blog

Resolving RAD Studio XE7 Update 1 and RAD Studio XE8 Installation Crash

Posted by on April 21st, 2015

Since RAD Studio XE7 Update 1 was released, the ETTracker.dll library was added to installation. Its purpose is obscure, but its presence in the installation caused serious problems for Windows XP users when installing RAD Studio XE7 Update 1.

Later some users on Windows 8 encountered the same problems. And finally, we have got the same issue with Windows 7 SP 1. Firstly, we couldn’t install RAD Studio XE7 Update 1 on a computer with Windows 7 SP 1, and when RAD Studio XE8 released – the same issue occurred: on attemp to install the latest RAD Studio we got the following error:


This issue can be easily resolved. We hope our advices will help you install RAD Studio XE7 Update 1 and RAD Studio XE8. Actually, ETTracker.dll is not required for installation, so it can be deleted. Below we’ll tell how to do it properly:

1. Run RAD Studio XE7 Update 1 or RAD Studio XE8 installation.

2. Continue until you see the following window:


3. Then open the folder
C:\Users\%USERNAME%\AppData\Local\Temp\

4. In this folder, you will find folders named like mia1, mia2, etc.


5. In each mia1, mia2, etc. folder find the ETTracker.dll file and delete it

Now you can continue installation of RAD Studio XE7 Update 1 or RAD Studio XE8 by clicking OK in the Select Setup Language dialog box – the installation will pass successfully.

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